Free UK Shipping

Delivery and Returns

We deliver our watches for free to all UK customers via standard delivery. There are additional charges for UK next day or delivery outside of the UK.

Delivery

Our aim is to process your order as soon as possible. All orders placed before midday Monday to Friday are shipped the same day with Royal Mail.

All UK orders using free shipping should be with you within three working days from making your order.

Delivery Charges

  • UK Standard: Free
  • UK Next Day: £6
  • European Standard: £10
  • International Standard (Rest of World): £15

Returns

If you are not happy with your purchase or it has been damaged in delivery, you can return it unused for a full refund within 14 days of delivery.

To return an item to us, please email us at returns@jamesderby.com with the order details and we will forward on a short returns form for you to complete to accompany the returning item. Cost of postage is the responsibility of the customer.

We are unable to offer refunds for any items outside of the 14 day grace period or for those items that have been used or damaged by the customer.


Tracking

Once you have made your order, you will be shown a confirmation page. Here you can add your mobile number to get shipping updates via SMS.

You will also be sent a confirmation email which has a button named "View your order" where you can click through to the website and see the progress of your delivery.

When the order has been successfully shipped, you will be sent an email and an SMS with the tracking number.